Privacy policy

Big Mart 

Last updated: 29 January 2026

Big Mart (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use the Big Mart mobile application.

By using the Big Mart app, you agree to the terms outlined in this Privacy Policy.


1. Information We Collect

a) Personal Information

When you register or place an order, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Delivery address

b) Location Information

We may collect your location (precise or approximate) to:

  • Show nearby stores

  • Enable accurate and faster delivery

  • Improve service availability

c) Device & App Usage Information

We may collect:

  • Device model and operating system

  • App usage behavior

  • IP address (for security and analytics)


2. How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Communicate order updates and support messages

  • Improve app performance and user experience

  • Prevent fraud, abuse, or misuse

  • Send important notifications and service updates


3. Sharing of Information

We do not sell, trade, or rent your personal data to third parties.

Your data may be shared only with:

  • Delivery partners (to complete deliveries)

  • Payment gateway providers (secure transactions)

  • Government or legal authorities when required by law


4. Data Security

We implement appropriate security measures to protect your data, including:

  • Secure servers

  • Encrypted data transmission

  • Restricted access to personal information

However, please note that no online system is completely secure.


5. Payments

All payments are processed through secure third-party payment gateways.
Big Mart does not store your debit card, credit card, or UPI details.


6. User Rights & Choices

You have the right to:

  • Access and update your profile information

  • Disable location permissions (some features may be limited)

  • Request account deletion by contacting support


7. Children’s Privacy

Big Mart does not knowingly collect personal information from children under 13 years of age.
If you believe such data has been provided, please contact us immediately for removal.


8. Third-Party Services

Our app may use third-party services (such as maps or payment gateways).
We are not responsible for the privacy practices of these third parties.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected within the app and updated on this page.


10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Big Mart Support
📞 Phone: +91 7306622357
📧 Email: info@bigmartapp.in